Refund policy

Refund Policy for Five Star Furniture Store

At Five Star Furniture Store, we aim to provide our customers with the highest quality products and services. Below is a breakdown of our policies regarding refunds, returns, exchanges, and cancellations:

🏷️ Special Order Returns, Exchanges & Cancellations

Special orders are items that are not regularly stocked and are ordered specifically at the customer’s request. Due to the customized nature of these orders, we have the following policy:

  • No Cancellations: Special orders cannot be canceled, returned, or exchanged once Five Star Furniture has placed the order with the manufacturer.

  • Financial Responsibility: The customer is responsible for paying the full remaining balance for the special order.

  • Pick-up or Delivery: Merchandise must be picked up or a delivery must be scheduled within 7 days of the customer’s notification.

  • Obligation: Failure to pick up or schedule delivery within the 7-day period does not release the customer from their financial obligation.

🛏️ Mattress & Box Springs Return Policy

Once a mattress or box spring is delivered or picked up, it is not eligible for return or exchange unless there is written authorization from the manufacturer. Please ensure that you are satisfied with your selection before the delivery or pickup.

⭐ Mattress Comfort Exchange Program

Our Mattress Comfort Exchange Program provides an opportunity for exchanges under the following conditions:

  • Mattress Protector Requirement: To participate in the Mattress Comfort Exchange, the mattress must have been purchased with an approved mattress protector from Five Star Furniture at the time of sale.

  • Condition of the Mattress: The mattress must be free from stains, odors, damage, or infestation.

  • Unsanitary or Damaged Mattresses: Mattresses that are unsanitary or damaged will not be accepted for exchange.

  • Delivery Personnel’s Discretion: Our delivery personnel have the right to refuse pickup if the mattress does not meet the factory return standards.

  • Additional Limitations: Additional limitations may apply as per the manufacturer’s policy.

💳 Payment Refunds

Refunds are processed according to the method of payment used for the purchase:

  • Check Purchases: Refunds for check purchases will be made by company check and processed within 14 business days.

  • Credit/Debit/Financing Purchases: Refunds will be credited back to the original form of payment within 3 business days.

  • Cash Purchases: Cash purchases will be refunded by company check within 3 business days.

  • Documentation Requirement: Five Star Furniture reserves the right to request identification or additional documentation before processing any refund, exchange, or cancellation.

Final Sale Items

Certain items are sold “AS IS” and are not eligible for cancellation, return, or exchange. These items include:

  • AS IS Merchandise: All sales are final for AS IS merchandise.

  • Pick-up: These items must be picked up within 48 hours of notification. Failure to do so will result in the loss of the product without a refund.

  • No Service or Refund: No service, returns, or refunds will be offered for these items.

By placing an order with Five Star Furniture Store, you agree to all store policies and authorize your financial institution to honor these terms.

If you have any questions regarding our Refund Policy, please feel free to contact us. We’re here to assist you!