Shipping policy
Shipping Policy for Five Star Furniture Store
Thank you for choosing Five Star Furniture Store. We are committed to providing efficient and reliable delivery services for our customers. Below are the key details of our shipping policy:
1. Service Area
We are currently offering shipping within a 100-mile radius of our location. If you are located outside this area and require special arrangements, please contact us, and we will do our best to accommodate your needs.
2. Shipping Methods
We provide two convenient delivery options:
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Curbside Drop-off: With this service, our team will deliver your order directly to the curbside near your home. The item will be left at a designated location for you to bring inside.
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White Glove Delivery: For a premium experience, our White Glove service includes full delivery inside your home, unpacking, assembly (if necessary), and removal of all packaging materials. This service is perfect for a hassle-free experience.
3. Lead Time
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In-stock Items: For items that are in stock, the lead time for delivery is typically 2 to 3 business days.
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Special Orders: Some items may require a 1-week lead time for delivery, depending on availability and item type.
4. Shipping Time and Delivery Scheduling
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The delivery time will be determined based on our delivery schedule. Once your order is ready for shipment, we will contact you via phone to arrange a convenient delivery time. This ensures that we accommodate your schedule and provide the most efficient delivery service possible.
If you have any further questions or need assistance, please don’t hesitate to contact us. We're here to help ensure that your experience with Five Star Furniture Store is seamless from start to finish.
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